Network/Hardware | Computer | Accessories | Theater | Consult
Pricing and Drop-off Services
Drop-off / Pick-up Services: An asterisk (*) next to a service below indicates that the service is available as a drop-off/pick-up service. The charge for a drop-off/pick-up service is 25% of the list price. We charge $15/hour for travel. Contact us to make arrangements.
Pricing and Rates: Every service (unless indicated otherwise) is priced at a base charge and expected to take an hour or less. Please ask about discounts when bundling multiple services.
Custom Services: Don’t see what you’re looking for? Feel free to contact us and ask about customizing your own service!
R&R Network/Hardware Services
Install a printer: This installation involves a printer, and a compatible print server or router. For $80, we will install a standalone printer (connected to any number of computers), an Ethernet printer to a capable router, or a shared print server.
What do other companies charge? Geek Squad* charges $150 | Firedog** charges $136
Install or upgrade a wireless network: This installation involves a router and two networked computers. For this service, you need to have a DSL or Broadband connection to your home. $100 for one router and two computers; $15 for each extra computer.
Geek Squad charges $100 + $50/computer | Firedog charges $136 + $40/computer
Install a storage / backup device: This installation involves a networked or hard-wired storage device, such as an external hard drive. This is ideal for family computer backup, iTunes libraries, or shared data transfers. $100 for one storage device.
Geek Squad charges $150 | Firedog charges $136
R&R Computer Services
Install a new computer: No matter if your computer is a new PC or Mac, we will install it for you. This service includes the installation of the computer, including connection to an already existing network, printer, and/or scanner. In addition, we will assist you with using your new machine. $140 (two hours); discounts are available for multiple computers.
Geek Squad charges $150 | Firedog charges $136 (neither service includes training)
Install Internet Security and Parental Controls: Online safety is vital, especially for children. Whether you are running Mac or Windows, we can safeguard your computer against viruses and spyware, and set up your children's accounts so that their online experience is as safe as possible. $80 for one computer + cost of software, $40 for each additional computer.
Geek Squad does not offer this in-home service | Firedog charges $136
Windows system tune-up*: We will run Windows Update and get the latest security and software updates from Microsoft. In addition, we'll delete your temporary items, clear your cache, and defragment your hard drive. $40.
Geek Squad charges $50 | Firedog charges $50
Upgrade your operating system*: This service provides an upgrade for one PC or Mac. Before the upgrade, we will need to assess (free of charge) the readiness of your computer. Discounts are available for multiple computers. Available Operating Systems include Mac OS Leopard (10.5), Mac OS Snow Leopard (10.6), Windows XP, Windows Vista, and Windows 7. $150 for one computer, $75 for each additional computer.
Geek Squad does not offer this in-home service | Firedog charges $220
Install Microsoft Office*: This installation will put Microsoft Office on the Mac or PC of your choice. In addition, we will answer questions and walk through all the individual programs with you. Before providing service, we will need to discuss which version of Microsoft Office will best suit your needs. $80, regardless of version, + cost of Microsoft Office.
Geek Squad does not offer this in-home service | Firedog charges $136
Computer to Computer Migration*: We will move your data from an old computer to a new one. Ask for a discount if you require this service at the same time as a new computer installation. $120.
Geek Squad charges $200 | Firedog charges $280
Computer RAM Upgrade*: We’ll upgrade your desktop or laptop memory to help speed up your computer. We will need to discuss your specific needs in advance. $60 + equipment costs.
Geek Squad does not offer this in-home service | Firedog charges $136
Software Installation*: If you are looking for an installation of software other than Microsoft Office, we can help out there too. We will need to discuss your specific needs in advance. $80 / hour + cost of software.
Geek Squad does not offer this in-home service | Firedog charges $136
R&R Accessories Services
iTunes / iPod/ iPad Support: If you’re having any iTunes trouble with your portable devices, or would like to backup your iTunes Music library, we will do that for you for $60.
Geek Squad does not offer a comparable service
Blackberry / iPhone support: If you are having syncing issues (email, contacts, calendar, etc.) with your Blackberry or iPhone, let us know and we will resolve those issues for $60.
Geek Squad does not offer this in-home service | Firedog does not offer a comparable service
R&R Home Theater Support
Peripheral Installation: We will install a TV (no mounts), DVD player, Blu-Ray player, gaming system, or other video device into your home entertainment system. In addition, we will demonstrate features for all devices and program your remote controls. $40 / device.
Geek Squad charges $250 | Firedog charges $288
Home Theater Audio installation: We will connect and set up your audio system with all devices, including programming the remote control, as well as demonstrate features. $120.
Geek Squad charges $250 | Firedog charges $270
R&R Technology Consultation
Technology Consultation: Examples include evaluating your current devices, recommending upgrades and purchases, answering questions you may have about your technology needs, etc. The cost of up to an hour of consultation may be deducted from future service purchases. $60 / hour.